CU*Answers, Inc.
  • Conversion Call Center
  • Grand Rapids, MI, USA
  • Part Time

We are currently looking for part time Call Center Representatives to work in our various contact centers here at CU*Answers. If you have previous experince providing excellent customer service, working in a call center environment, or the financial services industry, then we want to meet with you!


Essential Job Functions

  1. Maintain a pleasing and professional demeanor while addressing credit union member concerns and questions.
  2. Initiate outbound calls based on assignments.
  3. Actively soft-sell credit union products and services by matching products/services to the member's needs.
  4. Assist in special projects as requested.
  5. Other duties as assigned.


Job Qualifications

  1. Ability to work hours of the Contact Centers.
  2. Excellent interpersonal communication skills.
  3. Ability to accurately type 20 words or more per minute.
  4. Ability to use discretion when dealing with sensitive or confidential data.
  5. Demonstrate attention to detail and respond well to deadlines.
  6. Working knowledge of Microsoft Office. Primarily Outlook, Excel, and Word.



CU*Answers, Inc.
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