CU*Answers, Inc.
  • Client Support and Operations
  • Grand Rapids, MI, USA
  • Full Time

Full Time Benefit Package


The Level One Support Specialist provides first tier computer and network technical support for CU*Answers, CUAsterisk partners, their combined clients, and CU*Answers Network Services clients.


Compensation Package

This position includes a robust compensation package including, but not limited to:

  • Competitive Pay
  • Insurance (Medical, Dental, Vision, Short and Long Term Disability, Critical Illness and Accident Coverage, Etc.)
  • Paid Time Off
  • 401k with Annual Employer Match
  • Education Assistance
  • Many More!

Job Functions

  1. First point of contact to assist with all aspects of computer/network hardware and communications support.
  2. Provide primary technical support for CU*BASE GOLD, CU*Answers eDOC ASP Solution and related hardware.
  3. Provide primary technical support for Managed Services technologies, including firewalls, servers, and routers.
  4. Assist on core product implementation projects such as CU*Answers eDOC ASP new client installations and CU*Answers conversions.
  5. Assist on network implementation projects such as domain migrations and firewall installs.
  6. Perform daily and weekly administrative and maintenance tasks on client hardware.
  7. Maintain a positive contribution as a member of the Client Support and Operations Team, and complete all tasks assigned by management to meet team objectives.

Qualifications

  1. High School graduate or equivalent is required.
  2. Knowledge of networking fundamentals (TCP/IP, subnetting, routing) and essential server administration (Active Directory user/group management, Exchange mailbox creation).
  3. Strong desktop support skills, including Windows XP and Windows 7.
  4. Ability to travel to client sites to provide support, including overnight and weekend stays.
  5. Ability to use discretion when dealing with sensitive or confidential data.
  6. Ability to perform technical support duties for CU*BASE hardware and software support.
  7. Ability to create technical product documentation for hardware/software installations, troubleshooting techniques and problem resolution.

CU*Answers, Inc.
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