CU*Answers, Inc.
  • Client Services & Education
  • Grand Rapids, MI, USA
  • Full Time

Full Time Benefit Package

This role is a client facing role that supports credit unions as it relates to software inquiries. The Client Service Representative is responsible for answering incoming calls and triaging the clients need for appropriate resolution and/or escalation.

Compensation Package

This position includes a robust compensation package including, but not limited to:

  • Competitive Pay
  • Insurance (Medical, Dental, Vision, Short and Long Term Disability, Critical Illness and Accident Coverage, Etc.)
  • Paid Time Off
  • 401k with Annual Employer Match
  • Education Assistance
  • Many More!

Essential Job Functions

  1. Provide day-to-day software support to customers via the telephone. Research problems as necessary and provide resolutions to customers. Escalate calls according to department expectations to Level 2 Client Service Representatives, Account Executives or other teams as outlined.
  2. Research and document software problems and forward them to Account Executive for processing.
  3. Take responsibility for increasing job knowledge, familiarity with credit union operations, and training and problem-solving skills.
  4. Maintain a positive contribution as a member of the Client Service team and complete all tasks assigned by management to meet team objectives.
  5. Provide on-site support and training as needed.

Job Qualifications

  1. High School graduate or equivalent is required.
  2. Experience and skill using CU*Answers software to handle day-to-day credit union operations.
  3. Familiarity with credit union operations is preferred.
  4. Excellent verbal communication and telephone skills.
  5. Must be available as assigned during off-hours to assist with any problems encountered by clients.
  6. Ability to use discretion when dealing with sensitive or confidential data.

CU*Answers, Inc.
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